We understand plans can change. Our cancellation policy is designed to be fair while protecting the advance commitments we make on your behalf to hotels and operators.
Cancellation Charges
Cancellation charges vary by package, destination and travel dates. The specific terms applicable to your booking will be stated in your quote and confirmation. As a general guide:
- Cancellation 30+ days before departure: minimum charges.
- Cancellation 15–29 days before departure: partial charges.
- Cancellation within 14 days of departure: higher charges apply.
- No-shows and early departures: no refund for unused services.
Refunds
Approved refunds are processed within 7–14 working days to the original payment method. Certain non-refundable elements (flights, permits, peak-season hotels) may not be refundable.
Amendments
Date changes are treated as cancellations and re-bookings and may attract charges. We'll always do our best to minimize any costs for you.
Force Majeure
In the event of circumstances beyond our control (natural disasters, political events, pandemics), we will work with you to reschedule or provide credits where possible.
For any cancellation queries, contact us at info@demounts.com or on WhatsApp.